Love Hannington Art and Soul Ltd Terms and Conditions for Reiki, Shamanic Energy Work, and Spiritual Coaching Services 1. Introduction This Agreement sets out the Terms and Conditions for the services provided by Love Hannington Art and Soul Ltd (hereafter "the Practitioner") to you, the Client. These terms define the scope of services and mutual expectations to ensure clarity and respect for the healing process. By engaging with the Practitioner’s services, you acknowledge and accept these terms. 2. Cancellation & Refund Policy Client Cancellations: Please provide at least 48 hours’ notice to reschedule or cancel a session. Cancellations made more than 48 hours before the appointment may be eligible for a refund or credit towards a future session, depending on your preference. No Refunds Within 48 Hours: Cancellations or rescheduling requests made less than 48 hours before the scheduled session will not be eligible for refunds or credits. The full session fee will be charged. Late Cancellations & No-Shows: If you do not attend a session without prior notice (a “no-show”), or cancel within 48 hours, the full fee applies, with no refund. Rescheduling: When notice is given in time, the Practitioner will make reasonable efforts to reschedule to a mutually convenient time. Repeated last-minute changes may lead to reconsideration of ongoing bookings. Practitioner Cancellations: In rare cases of illness, emergencies, or unforeseen events, if the Practitioner needs to cancel, you will be informed promptly and offered a new appointment. If rescheduling isn’t possible, any prepaid fees will be fully refunded or credited, as you prefer. Refunds: Refunds for packages or prepaid blocks are handled individually. Generally, refunds are not offered except for unused sessions, prorated at the Practitioner’s discretion. All other sales are final. 3. Cancellation & Refund Policy for Classes & Events Client Cancellations: Please notify at least 7 days in advance to cancel your place in a class or event. Refunds or credits may be given for cancellations made with sufficient notice. No Refunds Within 7 Days: Cancellations less than 7 days before the class or event start date are not eligible for refunds. Late Cancellations & No-Shows: Failure to attend without notice results in forfeiting fees with no refund or credit. Practitioner Cancellations: If a class or event is cancelled by the Practitioner, participants will be offered either a full refund or the option to transfer to a future date. 4. Confidentiality Your privacy and trust are vital. All personal information, session content, and records are kept confidential and will never be shared without your explicit consent. Exceptions only apply when legally required (such as court orders) or if there is a serious risk of harm to yourself or others. In such cases, disclosure will be minimal and, whenever possible, you will be informed. Session notes and records are securely stored, in line with UK GDPR and data protection laws. 5. Liability Disclaimer No Guarantees: The services offered support your personal growth and healing but cannot guarantee specific results. Outcomes depend on your engagement, effort, and unique circumstances. Not Medical Treatment: These services are not a substitute for medical advice or treatment. You should consult a healthcare professional for medical or mental health issues. The guidance given is intended to support well-being and should be followed with your own discernment. Limitation of Liability: To the fullest extent permitted by law, the Practitioner is not liable for indirect or consequential damages, including emotional distress or financial loss related to the services. Liability is limited to fees paid for the service in question. Your Responsibility: You are responsible for decisions and actions following the sessions. The Practitioner is not liable for outcomes except in cases of gross negligence or willful misconduct. 6. Client Responsibilities For the work to be effective, your active involvement is crucial: Honesty: Share accurate, full information about your health and circumstances. Keep the Practitioner informed of any relevant changes. Engagement: Participate fully in sessions and complete any recommended exercises. Punctuality: Arrive on time or be ready at the scheduled moment, especially for remote sessions. Notify the Practitioner promptly of any conflicts. Respect: Maintain respectful communication and behaviour. Express any discomfort or boundaries clearly. Health: Consult your healthcare provider as needed. Stop any guidance causing discomfort and inform the Practitioner. Feedback: Share questions or concerns so adjustments can be made to support you best. Failing to meet these responsibilities may affect the service’s effectiveness or lead to termination of the agreement. 7. Amendments & Governing Law Changes to Terms: Love Hannington Art and Soul Ltd may update these Terms and Conditions from time to time. You will be informed in writing of any changes. Continuing to use the services after notification means acceptance of the new terms. If you disagree, please notify the Practitioner; this may result in ending services. Governing Law: This Agreement is governed by the laws of England and Wales. Any disputes fall under English courts unless an alternative resolution is mutually agreed. Dispute Resolution: Both parties agree to seek amicable resolution through open dialogue first. Mediation or arbitration may be considered before pursuing legal action. Acceptance By booking or attending sessions with Love Hannington Art and Soul Ltd, you confirm you have read, understood, and agree to these Terms and Conditions and intend to be legally bound by them.